Your privacy matters

1. Who we are

Deano’s Auto Wash is a mobile car valeting business providing services in London and surrounding areas. This Privacy Policy applies to information collected through our website, contact forms, booking forms, phone calls, email enquiries, and direct messages.

2. What information we collect

Depending on how you interact with us, we may collect personal information such as:

• Your name
• Your phone number
• Your email address
• Your address or booking location
• Your car registration
• Your selected service, vehicle size, preferred date and time
• Any notes or information you provide in booking or contact forms
• Any what3words or location details you voluntarily provide

3. How we collect your information

We collect information when you:

• Complete a booking form on our website
• Fill in a contact form
• Call, email, or message us directly
• Request a quote or ask about availability
• Communicate with us about an existing booking

4. How we use your information

We use your information to:

• Process and manage your booking request
• Contact you about your booking or enquiry
• Send booking confirmations or updates where applicable
• Provide our valeting services at the correct address and time
• Keep internal business records
• Respond to customer service issues or complaints
• Improve how our website and booking process work

We do not sell your personal information to third parties.

5. Payments

We may ask you to make payment by bank transfer or another agreed payment method. We may keep a record of payment status, amount due, and payment reference for booking administration. We do not store full banking details belonging to customers on the website.

6. Email and booking records

If you submit a booking or contact form, we may keep a copy of the details you send, including correspondence linked to your booking. This helps us manage appointments, answer questions, and keep a record of the service requested.

7. Sharing your information

We only share information where reasonably necessary to operate the business. For example, this may include website hosting providers, email providers, or technical service providers that help us run the site or communicate with customers. We do not share your information unnecessarily.

8. Cookies and website data

Our website may use cookies or similar technologies for essential website functions, performance, security, or analytics. These help the site work properly and may help us understand how visitors use the website.

More information about this can also be set out in our Cookie Policy.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for booking administration, customer service, business records, legal obligations, or resolving disputes. When information is no longer needed, we aim to delete or securely remove it.

10. How we protect your information

We take reasonable steps to protect the information we hold from unauthorised access, misuse, loss, or disclosure. However, no online system can ever be guaranteed to be completely secure, so you provide information at your own risk.

11. Your rights

You may contact us to ask about the personal information we hold about you, or to request that incorrect information is updated. You can also ask us to delete information where we no longer need it, subject to any legal or business record-keeping requirements.

12. Third-party links

Our website may contain links to third-party websites or services, such as maps, WhatsApp, or social media platforms. If you use those links, their own privacy policies and terms will apply.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements. Any updates will be posted on this page.