Booking and service terms

1. About us

Deano’s Auto Wash is a mobile car valeting business providing vehicle cleaning and valeting services at customer locations in London and surrounding areas.

2. Booking requests

Submitting a booking form or contacting us to request a booking does not automatically guarantee an appointment. All bookings are subject to availability, confirmation, and, where applicable, receipt of payment.

We reserve the right to decline or rearrange a booking where necessary.

3. Payments and deposits

A deposit or full payment may be required to secure your booking. Where a deposit is requested, the remaining balance is payable as agreed between you and Deano’s Auto Wash.

• Your booking is only confirmed once payment has been received where payment is required in advance.
• You must use the correct payment reference when making payment.
• Failure to make payment within the required time may result in your requested slot being released.

4. Prices

All prices are subject to vehicle size, service selected, vehicle condition, and location. The price shown on the website or quoted during booking is based on the information provided at the time.

If the vehicle is more heavily soiled than expected, contains excessive pet hair, mould, biohazards, heavy staining, or requires extra time or specialist treatment, an additional charge may apply. Any extra charge will be discussed before work continues where reasonably possible.

5. Access and vehicle readiness

You must ensure the vehicle is accessible and ready for service at the agreed time.

• The vehicle must be parked legally and safely.
• We require suitable access to the vehicle and surrounding working space.
• If the vehicle is on the road, it should be parked in a workable position with reasonable access.
• If we are unable to access the vehicle or begin work due to the location, a call-out fee or cancellation charge may apply.

6. Service location

We provide mobile services and may travel to your home, workplace, or another agreed location. Additional travel charges may apply outside our standard service area.

If you are outside our usual coverage area, this will be confirmed before the booking is finalised where possible.

7. Cancellations and rescheduling

If you need to cancel or reschedule, please give at least 24 hours’ notice.

• Late cancellations may result in the loss of your deposit or a cancellation fee.
• Missed appointments or no-shows may also result in a charge.
• We reserve the right to reschedule appointments where necessary for operational reasons, weather, safety, or unforeseen circumstances.

8. Weather and external conditions

As a mobile valeting business, our services can be affected by weather and site conditions. In severe weather, unsafe conditions, or other circumstances outside our control, we may need to delay, pause, or reschedule the appointment.

Where possible, we will contact you as soon as we can to arrange an alternative time.

9. Vehicle condition and customer responsibility

You must tell us about any known issues, damage, defects, leaks, loose trims, electrical faults, or other pre-existing problems before the service starts.

We are not responsible for:

• Pre-existing damage, wear, deterioration, or defects
• Damage resulting from faulty trims, poor paint condition, weak components, or existing issues
• Items left inside the vehicle
• Mechanical or electrical faults that were already present

10. Personal belongings

Please remove valuables and important personal belongings from the vehicle before the appointment. While care is taken during every service, Deano’s Auto Wash is not liable for loss of or damage to items left inside the vehicle unless caused directly by proven negligence.

11. Service times

Any service times shown on the website or given during booking are estimates only. Actual time may vary depending on vehicle size, level of dirt, weather, access, and any additional work required.

12. Satisfaction and complaints

We aim to provide a high standard of service and want customers to be satisfied with the work carried out. If you are unhappy with any aspect of the service, please contact us as soon as possible and ideally within 24 hours of the appointment so we can review the issue fairly.

13. Right to refuse or stop service

We reserve the right to refuse, limit, or stop a service where:

• Conditions are unsafe
• The vehicle condition is significantly different from what was described
• Access is not possible
• There is abusive or threatening behaviour
• The required payment terms have not been met

14. Website information

We aim to ensure the information on our website is accurate and up to date, but we do not guarantee that all content, prices, timings, or descriptions are always error-free. We may update services, prices, or wording at any time without prior notice.

15. Changes to these terms

We may update these Terms & Conditions from time to time. The latest version will always appear on this page and will apply to future bookings from the date it is published.